Terms of Service

KIRAKIRA TOY SHOP LTD

Last updated: 12 October 2026

SECTION 1 — ABOUT THESE TERMS

These Terms of Service explain how you can use kirakira-shop.com, create an account and buy products from our shop.

In these Terms, “we”, “us” and “our” mean KIRAKIRA TOY SHOP LTD. “You” means the person using the website or placing an order.

Please read these Terms before registering or buying from us. By creating an account or placing an order, you agree to these Terms.

Our Delivery Policy and Refund Policy provide more information about shipping, cancellations, returns and refunds. Our Privacy Policy and Cookie Policy explain how we handle personal information and use cookies.

Nothing in these Terms or our other policies takes away any rights you have under applicable consumer law.

SECTION 2 — COMPANY INFORMATION AND CONTACT DETAILS

The website is operated by:

KIRAKIRA TOY SHOP LTD

Company number: 17483664

Registered office: 566 Chiswick High Road, London, United Kingdom, W4 5YA

Email: [email protected]

Customer support hours: Monday to Friday, 9am to 5pm UK time.

You can email us at any time. We handle enquiries during our working hours.

For questions about a purchase, please include your order number and the email address associated with your account. Please do not send us your full card number, card security code, banking password or payment authentication codes.

SECTION 3 — REGISTRATION AND ACCESS TO OUR SHOP

Our ordering service is available only to registered users. You must create an account and sign in before placing an order. Guest checkout is not available.

You can browse public pages, view products and read our policies without creating an account.

We do not set a general minimum age of 18 for purchases. However, you must be legally able to make the purchase under the laws that apply to you. If parental or guardian consent is required, you must obtain that consent before ordering.

Any age restrictions or safety warnings relating to a particular product will be shown separately and must be followed.

You must use a payment method that you are authorised to use. Creating an account does not guarantee that every product, payment method or delivery destination will be available to you.

SECTION 4 — YOUR ACCOUNT AND YOUR RESPONSIBILITIES

You are responsible for the information you provide when registering, placing an order or contacting us. Your information must be accurate, complete and up to date.

This includes your name, email address, billing information and delivery address. Please check these details before completing each purchase.

Keep your login details private and take reasonable steps to protect your account. Contact us promptly if you believe someone has accessed it without your permission.

You are responsible for orders you place or authorise through your account. You are not automatically responsible for unauthorised activity, and these Terms do not remove our responsibility for our own security failures or override your payment rights.

If information is missing or appears incorrect, we may ask you to confirm or correct it before preparing your order.

If you notice an error in your delivery address after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once the parcel has been dispatched. Any additional delivery charge must be reasonable, explained and agreed before we charge it.

SECTION 5 — DELETING YOUR ACCOUNT

You can delete your account directly in your profile settings.

If you cannot access your profile or experience a problem deleting your account, contact us at [email protected].

Deleting your account does not automatically cancel an order that has already been placed. If you also want to cancel an order, please contact us separately or follow the instructions in our Refund Policy.

Account deletion does not remove your rights relating to existing purchases, returns, refunds or complaints. You can continue to contact us about these matters by email.

We may retain certain information after account deletion where necessary to meet legal obligations, maintain transaction records, prevent fraud or resolve a dispute. Further information is available in our Privacy Policy.

SECTION 6 — NEWSLETTER AND WELCOME DISCOUNT

You can subscribe to our email newsletter to receive news about products, new arrivals and special offers. Subscribing is optional and is not required to create an account or make a purchase.

When you subscribe, we send a welcome email containing a promotional code for 10% off your purchase. Please enter a valid email address and check your spam or junk folder if the email does not arrive.

To use the discount, enter the code in the promotional code field at checkout before completing payment. The discount will appear in your order total before you pay.

Any expiry date, product exclusions, minimum spend or limits on combining the code with other offers will be clearly stated in the welcome email. Please review these conditions before using the code.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting [email protected]. Unsubscribing does not affect your account or prevent us from sending messages needed to manage your purchases, such as invoices, dispatch confirmations and refund updates.

We use your email address for marketing in accordance with your consent and our Privacy Policy.

SECTION 7 — COUNTRIES AND SERVICE RESTRICTIONS

We offer worldwide shipping to supported destinations, subject to applicable laws and delivery availability.

We do not provide our ordering or delivery services in countries or territories where doing so is prohibited by applicable sanctions, trade restrictions or other laws. We also do not process transactions involving individuals or organisations where those transactions are legally prohibited.

Additional destinations may be unavailable because of carrier limitations or payment-provider restrictions. Available delivery destinations are shown at checkout and explained in our Delivery Policy.

Acceptance of a particular currency does not mean that we deliver to the country associated with that currency.

You must not provide false location information or use another person, account or forwarding arrangement to bypass restrictions.

We may request information reasonably needed to confirm whether an order is permitted. If we cannot legally complete an order, we will cancel it and notify you where permitted. Any payment will be returned unless the law requires it to be held or handled differently.

SECTION 8 — PRODUCTS AND AVAILABILITY

We sell anime merchandise and other physical products, including clothing, mugs, toys, accessories and collectibles.

Please read the product description, materials, size information, care instructions and any safety warnings before ordering.

We aim to display products accurately. However, colours may appear slightly different depending on your screen settings. This does not affect your rights if a product is faulty or materially different from its description.

Some collectibles are intended for display and may not be suitable as children’s toys. Please follow the age guidance and safety information provided with each product.

All products are subject to availability. We may update our range, change listings or stop selling an item.

If an ordered product becomes unavailable, we will contact you and refund any payment taken for the item we cannot supply. We will not replace it with a different product without your agreement.

Where a product is a preorder, personalised item or random assortment, this will be stated on the product page. A random assortment does not guarantee a particular character or design unless the listing expressly says otherwise.

SECTION 9 — PLACING AND PROCESSING YOUR ORDER

Before completing your purchase, please review your selected products, quantities, delivery address, payment currency and total amount.

Submitting an order confirms that you agree to pay the total shown at checkout.

After payment

Once your payment has been successfully processed, we send an email confirming your order and containing your invoice.

This email confirms our acceptance of your order and forms the purchase contract between you and KIRAKIRA TOY SHOP LTD for the products listed.

If you do not receive the email, please check your spam or junk folder and confirm that the email address in your account is correct. You can contact us if you need help or another copy of your invoice.

Order preparation

After payment, we begin preparing your order for dispatch. Order preparation usually takes approximately 2 days.

This is an estimated preparation time, separate from the delivery time. If a product requires a different preparation period, we will state this on its product page or tell you before you order. We will contact you if there is a significant unexpected delay.

Dispatch confirmation

Once your order has been dispatched, we send a second email confirming that the goods are on their way. Where tracking is available, the email will also include tracking information.

Please contact us promptly if you need to change or cancel an order. We cannot guarantee changes once preparation or dispatch has progressed, but your cancellation and return rights remain available.

If we cannot fulfil an accepted order, we will explain the issue and refund any payment for goods we cannot supply. This does not limit any other rights you may have.

SECTION 10 — PRICES AND VAT

Product prices shown on the website include applicable VAT.

Delivery charges, where payable, and any other charges we collect will be displayed before you confirm payment. UK delivery is free, as explained in our Delivery Policy.

We reserve the right to change product prices, promotions and the currencies available on the website. These changes apply to future purchases and do not change the agreed price or currency of an order we have already accepted.

If we identify a clear pricing or currency error before accepting your order, we will inform you of the correct details. You can choose whether to proceed at the corrected price or cancel. Any payment taken for a cancelled order will be refunded.

We will not increase the amount charged for an accepted order without your agreement.

For international deliveries, local authorities or carriers may charge import duties, import taxes or customs handling fees that are not collected at checkout. Any responsibility for these charges will be explained before you order. Please see our Delivery Policy for further details.

SECTION 11 — ACCEPTED CURRENCIES

We accept the following currencies, subject to the options available for your order at checkout:

• GBP — Pounds Sterling
• EUR — Euro
• USD — US Dollar
• CAD — Canadian Dollar
• AED — UAE Dirham
• AUD — Australian Dollar
• AZN — Azerbaijani Manat
• CZK — Czech Koruna
• HUF — Hungarian Forint
• KZT — Kazakhstani Tenge
• MDL — Moldovan Leu
• NZD — New Zealand Dollar
• PEN — Peruvian Sol
• PLN — Polish Złoty
• UZS — Uzbekistani Som

The final checkout screen shows the amount and currency you will be charged. Please check both before confirming payment.

If your bank account or card uses a different currency, your bank or payment provider may apply its own exchange rate and conversion fees. We do not control these rates or fees.

We may add or remove supported currencies for future purchases. This will not retrospectively change a completed payment.

Refunds are normally issued in the original transaction currency. If your bank converts the refund into another currency, the converted amount may differ from the original debit because of exchange-rate changes or bank charges.

SECTION 12 — PAYMENT METHODS AND SECURITY

We accept Visa, Mastercard and Apple Pay.

The payment options available for your order are displayed at checkout. Availability may depend on your location, device, card issuer or selected currency.

Third-party payment processing

All payments are processed by third-party payment providers.

We do not directly collect or store your full card number, card security code or banking authentication credentials. These details are submitted directly to the relevant payment provider or your bank through their payment and authentication interfaces.

We may receive limited transaction information needed to manage your order, such as the payment status, transaction reference, amount, currency and masked payment details. Our Privacy Policy explains how we handle this information.

3D Secure

Card payments use 3D Secure where applicable. Your bank may ask you to approve a transaction through its app, enter a one-time code or complete another verification step.

Some transactions may be authenticated without an additional prompt. Apple Pay also uses its own authentication process.

Payment authorisation

You must be authorised to use the payment method selected at checkout.

If payment is declined or a required verification step is not completed, the order cannot proceed.

An unsuccessful payment attempt may sometimes result in a temporary authorisation hold. Your bank or payment provider controls when that hold is released.

The use of a third-party payment provider does not remove our responsibility for your purchase or any refund we owe you.

SECTION 13 — DELIVERY

We offer worldwide delivery to supported destinations and free delivery within the UK.

Available delivery options, charges and estimated delivery times are shown before you place your order. Order preparation usually takes approximately 2 days, followed by the delivery period for your selected destination and shipping method.

Unless a different delivery period has been agreed with you, we will deliver your order within 30 days of accepting it.

We remain responsible for the goods until you, or a person you nominate, physically receive them, subject to any legal exception where you independently appoint a carrier we did not offer.

If your parcel is delayed, lost or damaged, please contact us so we can help.

Please read our Delivery Policy for the full rules on delivery destinations, shipping times, tracking, customs and delivery problems.

SECTION 14 — CANCELLATIONS, RETURNS AND REFUNDS

You can usually change your mind and cancel an online purchase by notifying us within 14 days after the day you receive the goods. You then have another 14 days to send the goods back.

To notify us, email [email protected] with a clear statement that you wish to cancel and enough information to identify your order. You do not need to give a reason.

Refunds are made to the original payment method unless we expressly agree otherwise with you. For a valid cancellation involving returned goods, we refund within the applicable legal deadline, normally no later than 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier.

Where applicable, the refund includes the original standard delivery charge.

Certain legal exceptions may apply, including clearly personalised goods. Your rights where products are faulty, damaged or not as described are separate and are not limited to the 14-day change-of-mind period.

Please read our Refund Policy for full return instructions, return costs, applicable exceptions and refund procedures.

SECTION 15 — CHARGEBACKS AND PAYMENT DISPUTES

A chargeback is a process through which your card provider may reverse a payment following a dispute.

If you have a problem with an order or do not recognise a payment, please contact us at [email protected] so we can investigate. If you suspect unauthorised use of your card, contact your bank promptly as well.

Nothing in these Terms prevents you from raising a genuine dispute with your bank, using an available chargeback process or exercising your legal rights, including rights under section 75 of the UK Consumer Credit Act where applicable.

Contacting us must not cause you to miss any deadline set by your bank or payment provider.

If a payment dispute is opened, we may provide relevant order information, payment records, delivery evidence and correspondence to the bank or payment provider handling it.

You must provide accurate information when making a claim. Please tell us and your payment provider if you have already received a refund, so that the same amount is not refunded twice.

We may challenge a claim where our records show that it is incorrect. We do not impose an automatic chargeback penalty or close an account simply because you raise a genuine dispute.

Evidence of deliberate fraud or repeated dishonest claims may result in proportionate account restrictions or lawful recovery action. Opening a dispute alone is not evidence of fraud.

SECTION 16 — ACCEPTABLE USE AND INTELLECTUAL PROPERTY

You must use our website lawfully and must not interfere with its security or operation.

You must not use stolen payment details, place fraudulent orders, submit deliberately false claims, access another person’s account without permission or introduce malicious software.

If you submit a review or other content, it must reflect your genuine experience. It must not contain unlawful material, threats, private information about another person or content you do not have permission to use.

The website’s content, branding, images, artwork and product designs belong to us or their respective owners.

You may browse the website for personal shopping and save information relating to your purchases. Buying a product does not give you permission to reproduce its artwork, manufacture copies or use a brand commercially.

SECTION 17 — ACCOUNT RESTRICTIONS AND SUSPENSION

We may temporarily restrict or suspend an account where we have reasonable grounds to believe it is being used for fraud, unlawful activity, a serious breach of these Terms or a security threat.

Any action will be proportionate to the issue. Where practical, we will give you an opportunity to correct a problem before permanently closing your account.

We will explain a restriction or closure unless doing so would be unlawful or would compromise security or an investigation. You can contact us to request a review of our decision.

A restriction, suspension or closure does not remove your rights relating to existing orders, returns, refunds or complaints.

SECTION 18 — WEBSITE AVAILABILITY AND UNEXPECTED DISRUPTIONS

We may temporarily interrupt access to the website for maintenance, updates or security work.

If you cannot access your account, you can still contact us by email about an existing order, request a cancellation or exercise your consumer rights.

Events outside our reasonable control, such as severe weather or transport disruption, may affect order preparation or delivery.

If such an event affects your order, we will inform you and take reasonable steps to reduce the delay. This does not remove any cancellation or refund rights provided by law.

SECTION 19 — OUR RESPONSIBILITY TO YOU

We are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable if it is an obvious consequence of what happened or was reasonably contemplated when the purchase contract was made.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent statements or any other responsibility that cannot legally be excluded or limited.

Products must meet the standards required by applicable consumer law. References to screen differences, third-party providers or unexpected disruptions do not remove those obligations.

SECTION 20 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the law, our products, payment options or the way the website operates.

The current version will be available on the website with its update date. We will provide appropriate notice of material changes affecting existing accounts.

The version you accepted when placing an order applies to that order. Later changes will not retrospectively reduce your rights or increase the agreed price.

You can review the updated Terms before making another purchase. If you do not wish to continue using your account, you can delete it through your profile settings.

SECTION 21 — COMPLAINTS AND APPLICABLE LAW

If you have a complaint, please email [email protected] with your order details, an explanation of the issue and the outcome you are seeking.

We will investigate and respond during our customer support hours: Monday to Friday, 9am to 5pm UK time.

You do not need an active account to make a complaint or exercise your rights relating to a purchase.

These Terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you retain the protection of any mandatory consumer laws that apply in your country of residence.

Nothing in these Terms removes any right you have to bring a claim in your local courts. Otherwise, disputes may be brought in the courts of England and Wales.

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue to apply. If we do not immediately enforce a term, this does not mean that we give up the right to enforce it later.