Delivery Policy

KIRAKIRA TOY SHOP LTD

Last updated: 12 October 2026

SECTION 1 — ABOUT THIS POLICY

This Delivery Policy explains where we deliver, how much shipping costs, how we prepare orders and what happens if a delivery is delayed or returned.

It applies to purchases made through kirakira-shop.com and should be read together with our Terms of Service and Refund Policy.

In this policy, “we”, “us” and “our” mean KIRAKIRA TOY SHOP LTD.

SECTION 2 — DELIVERY DESTINATIONS

We offer international delivery to the countries listed below, subject to the destinations and shipping options available at checkout.

Delivery availability may depend on your address, the products ordered, carrier coverage and applicable legal restrictions.

We do not ship to countries, territories, individuals or organisations where doing so would breach applicable sanctions, trade restrictions or other laws.

If your destination is not available at checkout, please contact [email protected] before placing an order. We cannot guarantee delivery to destinations that are not currently supported.

SECTION 3 — ORDER CONFIRMATION AND PREPARATION

After your payment has been successfully processed, we send an email confirming your order and containing your invoice.

We then begin preparing your products for dispatch. Order preparation usually takes approximately 2 days.

Preparation time is separate from the delivery estimates shown below. The delivery period begins after your order has been dispatched.

If a product requires a different preparation period, this will be stated on its product page or explained before you order. If an unexpected issue significantly delays preparation, we will contact you.

Please check your spam or junk folder if you do not receive your order confirmation. You can also contact us to request another copy.

SECTION 4 — UK DELIVERY OPTIONS

We offer the following delivery options within the United Kingdom:

Free UK delivery applies to Economy Delivery. Priority and Standard Delivery are optional paid services.

The options available for your address and the final delivery charge will be shown at checkout before you pay.

SECTION 5 — INTERNATIONAL DELIVERY RATES

The following rates are shown in euros. If you select another supported payment currency, the delivery charge in that currency will be displayed at checkout.

These zones are used to calculate shipping prices. They do not determine whether a country belongs to the European Union or European Economic Area, or which customs rules apply.

We may update delivery rates and available destinations for future orders. Changes do not affect the shipping charge already agreed for an accepted order.

SECTION 6 — DELIVERY TIMES

Delivery times are estimates, not guaranteed arrival dates, unless we expressly agree a guaranteed date with you.

“Working days” generally means Monday to Friday, excluding public holidays affecting the relevant carrier or destination.

To estimate when your order may arrive, allow approximately 2 days for preparation, followed by the delivery period for your selected shipping method.

Delivery may take longer during busy periods or because of severe weather, transport disruption, customs inspections or local postal delays. We will inform you if we become aware of a significant problem affecting your order.

Unless we agree a different delivery period with you, we will deliver within 30 days of accepting your order. If delivery does not take place within the agreed period, your legal rights to request delivery, cancel or receive a refund remain available.

SECTION 7 — DISPATCH CONFIRMATION AND TRACKING

Once your order has been dispatched, we send a second email confirming that your parcel is on its way.

Where tracking is available, the email will include a tracking number or link. Tracking information may take some time to appear after the carrier first receives the parcel.

Please check that the email address in your account is correct so you can receive your invoice and delivery updates.

If your tracking information appears incorrect or has not changed for an unusually long time, contact [email protected] with your order number.

SECTION 8 — CUSTOMS DUTIES AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes or local handling fees depending on the regulations of the destination country.

These charges are not included in the product price and are the customer’s responsibility.

European Economic Area

For orders delivered to supported destinations within the European Economic Area (EEA), you will not be required to pay additional customs duties or import taxes on delivery.

Where such charges apply to the shipment, they will be covered by KIRAKIRA TOY SHOP LTD through our delivery arrangements. This is our delivery commitment to you and does not mean that every shipment within the EEA is legally exempt from customs procedures or import taxes.

This arrangement applies only to EEA destinations that we currently support.

United Kingdom

For orders delivered to the United Kingdom, any customs duties, import taxes or clearance-related fees will be covered exclusively by KIRAKIRA TOY SHOP LTD.

If a carrier asks you to pay a charge covered by our EEA or UK arrangements, please contact us with the payment request and your order number so we can resolve it. If you have already paid it, please retain proof of payment.

Customs processing

Customs authorities may inspect parcels or request additional information before releasing them.

We cannot control customs decisions or guarantee how quickly clearance will be completed. We are not responsible for delays caused solely by customs procedures or for charges that this policy clearly assigns to the customer, except where the law requires otherwise.

This does not exclude our responsibility for incorrect shipping documents, charges we have agreed to cover or your legal rights relating to delivery and refunds.

SECTION 9 — DELIVERY ADDRESSES AND MISSED DELIVERIES

Please provide a complete and accurate delivery address, including your postcode and any information needed by the carrier to locate the property.

If you notice an address error after placing an order, contact us immediately. We will try to help, but changes may not be possible once the order has been dispatched.

Please follow any delivery or collection instructions provided by the carrier. If a delivery attempt is unsuccessful, you may need to arrange another attempt or collect the parcel within the carrier’s stated collection period.

If a parcel is returned because of an incorrect address, missed collection or unsuccessful delivery, we will contact you to discuss the available options.

Any additional charge for sending the parcel again will be explained and agreed with you before another shipment is arranged. We will not charge you for redelivery where the problem was caused by us or our appointed carrier.

SECTION 10 — PARCELS RETURNED BY CUSTOMS OR POSTAL AUTHORITIES

A parcel may be returned to us if customs clearance cannot be completed, the recipient does not pay charges they are responsible for, required information is not supplied or the parcel is not collected.

If this happens, we will review the reason for the return and contact you about redelivery or a refund.

Where a return results from your failure to pay properly disclosed import charges, provide necessary information or collect the parcel, we may refund only the product cost and retain the original shipping charge, but only to the extent permitted by law. We will explain any deduction.

Shipping charges will not be withheld where the return was caused by our error, a failure by our appointed carrier or unpaid charges that we had agreed to cover.

This section does not override your statutory cancellation or refund rights. Where the law requires us to refund the original standard delivery charge, we will do so.

If you wish to cancel your purchase, please notify us directly. Refusing delivery or leaving a parcel uncollected does not, by itself, clearly notify us that you are exercising your right to cancel.

SECTION 11 — LOST, DAMAGED OR INCORRECT DELIVERIES

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will investigate with the carrier and explain the next steps.

If tracking shows that a parcel was delivered but you have not received it, please check any delivery instructions or information left by the carrier and contact us promptly.

If goods arrive damaged, incomplete or different from what you ordered, please let us know. Photographs of the goods and packaging can help us investigate, but providing photographs is not a condition of your statutory rights.

We remain responsible for goods until you, or a person you nominate, physically receive them, subject to any legal exception where you independently appoint a carrier we did not offer.

Where we are responsible for a delivery problem, we will arrange an appropriate solution, such as a replacement or refund, in accordance with your legal rights.

Please see our Refund Policy for further information about returns and refunds.

SECTION 12 — CONTACT US

For delivery questions or help with an order, please contact:

KIRAKIRA TOY SHOP LTD

Company number: 17483664

Registered office: 566 Chiswick High Road, London, United Kingdom, W4 5YA

Email: [email protected]

Customer support hours: Monday to Friday, 9am to 5pm UK time.